Privacy Policy

Talkiify is operated by Habib Sultan, a sole proprietor trading as Talkiify, Jhang, Punjab, Pakistan. You can reach us at habibsultantech@gmail.com.

Talkiify is a business tool. Our customers are companies who connect their own messaging channels to our platform so that an AI assistant can answer their customers' questions.

Account data. Name, work email, company name, and password hash for people who create a Talkiify account.

Business knowledge. Files a customer uploads — product spreadsheets, price lists, catalogs, PDFs and similar documents. These are stored so the AI can answer from them.

Message data. When a company connects WhatsApp, Instagram, Facebook Messenger or our website widget, we receive the messages their customers send, the platform-scoped sender ID, and any media attached. We store these to produce a reply, to show the conversation in the company's inbox, and to produce that company's analytics.

Usage data. Timestamps, response times, whether the AI answered or handed the conversation to a person, and error logs.

We do not receive end customers' email addresses or phone numbers from Instagram or Messenger — only a platform-scoped identifier. On WhatsApp, the phone number is the identifier.

To generate replies grounded in the connected company's own uploaded data; to show conversations to that company's staff; to produce analytics for that company; to operate, secure and improve the service; and to meet legal obligations.

We do not sell personal data. We do not use one company's data to answer another company's questions. We do not use customer message content to train third-party AI models.

Meta Platforms. To receive and send messages on WhatsApp, Instagram and Messenger on our customers' behalf.

AI providers. Anthropic, to generate replies. Message content and relevant retrieved passages are sent for that purpose only.

Infrastructure providers. Our hosting and database providers, who store data on our behalf under contract.

We may also disclose data where required by law, or to protect our rights or the safety of others.

Each company's workspace is isolated at the database level. A company's products, documents, conversations and analytics are accessible only to that company's authorised users.

Conversation and message data is retained while the account is active and for 90 days after the account closes, unless the customer asks us to delete it sooner. Uploaded documents are deleted when removed from the workspace or when the account closes.

To request deletion of your data, email habibsultantech@gmail.com. We respond within 30 days.

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Contact habibsultantech@gmail.com to exercise any of these.

If you messaged a business that uses Talkiify and want your data removed, contact that business, or email us and we will route the request to them.

Data is encrypted in transit. Access tokens for connected channels are stored in our database with access restricted to the service itself. Access to production systems is limited to the operator of Talkiify.

Talkiify is not directed at children and we do not knowingly collect data from anyone under 16.

We will post any change on this page and update the date above. Material changes will be emailed to account holders.

Habib Sultan, a sole proprietor trading as Talkiify, Jhang, Punjab, Pakistan — habibsultantech@gmail.com